Viewing Instagram Mentions and Tags in Engage

Tap into external Instagram conversations involving your brand by checking out instances where your Channel has been mentioned in post captions, mentioned in comments, or tagged in images or videos.

Find out more about the mentions and tags you can expect to see in Engage, how you can interact, and how to set up your Engage feed.

Instagram Mentions and Tags

Mention

There are two instances in which you may receive a mention on Instagram

  • If a user @mentions your Instagram Account in the text of a post.
  • If a user @mentions your Instagram Account in a comment (or comment reply).

Tag

If a user tags your Instagram Account in the overlay of an image or a video (rather than the text/caption of a post or a comment), it will be considered a tag.

Instances of the above will appear in Engage. However, due to restrictions on Instagram's API, it will not be possible to display mentions or tags coming from promoted posts and Reels.

Tip:

Find out more about mentioning and tagging on Instagram from Instagram's Help Center here.

How Can I Interact with Mentions/Tags?

Both Instagram mentions and Instagram tags will be displayed in Engage if your Engage Feed is configured to include the message type: Mentions. Find out how to set up your Engage feed to include Instagram mentions and tags from the guide below.

Mentions

If your Instagram Account was mentioned in the text (caption), the post will be displayed in your Engage feed. You can click the reply arrow to leave a comment on the post. You cannot see or reply to any other comments on the post (unless your Channel was also tagged in the comment too, as noted below).

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If your Instagram Account was mentioned only in a comment or comment reply of any post, the post will be displayed in your Engage feed. You can click the reply arrow to reply to the comment you were mentioned in, but you will not be able to leave a comment on the post, nor see or reply to other comments on the post.

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Note:

Please bear in mind that, if you are mentioned in a comment reply (but not the original/parent comment), it will not be possible to see the parent comment or any other replies. The comment reply will appear in Falcon as a stand-alone comment.

Tags

If your Instagram Account was tagged only in the image/video of a post, the post will be displayed in Engage. However, it will not be possible to either comment on the post, or see and reply to other comments.

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Note:

If your Instagram Account was both tagged in an image/video and mentioned in the post text/caption, you can leave a comment on the post. You will not be able to see or reply to other comments on the post unless mentioned in the comment.

Getting Set Up

Please follow the steps below to view your Instagram mentions and tags in Engage.

  1. In Engage, click Add Feed from the top right (or click Edit on an existing feed).
  2. Beside On network(s), select the Instagram icon.
  3. Beside Of type(s), select Mentions.
  4. If applicable, use other fields to specify Channels, Marked as read rules, or assigned users.
  5. Click Save feed.
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