Common publishing errors

Of course, content that fails to publish is sad. You get sad, we get sad, it's sadness all around. That's why we always try multiple times to deliver your content to the native networks. On rare occasions, it can happen that all our attempts are unsuccessful. We'll always make sure to notify you so you can manually resolve it by. Navigate to the 'Publishing errors' section in Publish to find your your post and the error message.

In this article, we've put together an overview of the most common reasons for posts to experience a publishing issue. Luckily, each of these issues are quite easy to resolve.

Unsupported media formats

Sometimes, a media file you've attached to your post might be unsupported by the native network. Falcon has filters in place to warn you in advance if your media files are not supported. However, not in all cases is it possible to detect an unsupported file.

If your post failed to publish, and has an image, GIF, or video file attached, please review the file against our media attachments guide. The same issue could occur for custom link preview thumbnails with a very large image size.

Most publishing issues are resolved by changing the media file so that it adheres to the file attachment guidelines of the native networks. Images can easily be adjusted with our in-platform Photo Editor.

Disconnected Channels and missing permissions

If your Channels becomes disconnected from Falcon, all posts will fail to publish to that Channel. At other times, your Channel might still be connected to Falcon, but certain publishing permissions have been revoked for it.

In both cases, we recommend reconnecting the Channel to Falcon and ensuring that all required permissions are granted during the reconnection process. Bear in mind that only Admin and Team Lead users can reconnect Channels. Find out more about reconnecting your Channels here and find out more about the required permissions here.

Duplicate content gets rejected

Facebook and Twitter can flag content as spam if it has appeared on multiple Channels in a short amount of time. There are no clear rules on when content gets flagged as spam, so it is always advisable to vary your content per local market. Channels that are clearly associated with each other while targeting different markets, are less prone to encounter this issue.

Should your post get flagged as spam, try changing the content slightly and publish it again.

Copyrighted content

Facebook is quite good at automatically detecting copyright violations. If your post contains content that Facebook's algorithms detect as copyrighted, they can either block your content from getting published, or they can remove it shortly after it has been published.

Facebook always sends a notification about any copyright issues. Head over to your Facebook Page natively and find the notification there to find out how you can resolve the issue.

Invalid link posts

Certain URLs are not supported by some of the networks. For example, Facebook doesn't allow you to share the link to a Facebook Event, or to blocked content.

Consider removing the link, sharing the linked item in another way, or try creating the post on the network natively.

Network or Falcon technical issues
Sometimes, either Falcon or one of the native networks might experience technical issues that could prevent your content from getting published. We always keep you up to date on such events through our Status Page. Subscribe to our Status Page to get an email any time there is an issue that might affect you.

If you experience a publishing issue that isn't resolved by one of the above solutions, please contact our Support team for further assistance.

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