What if my transaction is declined?

Payment can fail due to a wide variety of reasons. We will always notify the account owner through email if a transaction failure occurs.

If your Credit Card information has changed or expired, please contact cardpayment@falcon.io for a secure link to update your payment details. Make sure to mention your company's name.

If your payment cannot be processed after a total of 10 business days, your subscription with Falcon will end and your account with us will close.

Running into any other issues around your account and billing? Please reach out to the Falcon Support team. 

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