The Engage Mobile App

Manage your organization’s social interactions from anywhere with the Engage Mobile App. With the Engage App, you can monitor and respond to posts, comments, DMs, or any other item in Engage from your mobile device. Swipe navigation and preset templates make it fast and easy to stay engaged with your followers and be brand-consistent.

Where To Find the Engage App

The Engage mobile app is available to download from the App Store and from Google Play.

You can use the direct links above or search ‘Falcon.io’ in either store. Look out for the Engage Mobile App logo shown below.

mceclip9.png

How To Access the Engage App

When you have found and downloaded the app to your device, open the app and click ‘Login’.

mceclip1.png

Next, you can enter your Falcon email address and password followed by ‘Sign In’. Make sure to only check the box, ‘Remember me’, if you’re not using a shared device.

Tip:

If you aren’t sure of your password, click ‘Forgot Password?’. On the next screen, you will be prompted for your email address. Click ‘Request Link’ to receive a password reset email.

Alternatively, if already set up in Falcon via the desktop version, you can choose to log in via Social Login by tapping the Google, Facebook, Twitter, or LinkedIn icons. Next, you’ll be prompted to enter your social media credentials, such as Twitter username and password.

Engage App Compatibility

IOS

The Engage App is available for all iPhone, iPod Touch, and iPad devices on iOS version 12.0 and up.

Android

The Engage App is available for all Android devices on Android version 5.0 and up.

Navigating the Engage App

Viewing feeds

After you have logged into the Engage App, you can click the context menu (three lines) in the top left followed by ‘Feeds’ to view and select your Engage feeds. The feeds listed are named and configured the same way as your feeds are in the Falcon desktop app.

Click any feed to view all items from the feed along with a total at the top.

mceclip2.png mceclip3.png

Marking as read, assigning, and deleting messages

When you’re viewing the items in your feed, you can tap and hold an item to take quick action on the conversation. A popup menu will appear allowing you to mark as read, assign/reassign, or delete the conversation.

mceclip5.png

When you’re viewing a post in the app, you can also quickly assign or mark a post a post as read by tapping either the ‘check’ or ‘assign’ icon in the top right. Otherwise, you can assign, delete, mark as read, copy, or delete a post by tapping the three dots on the right-hand side and choosing from the menu below.

Similarly, you can tap ‘More’ under any individual comments on a post to assign, mark as read, copy, or delete it.

mceclip6.png

When you’re viewing a DM conversation, you can use the same ‘assign’ and ‘check mark’ icons in the top right to mark the conversation as read or assign it. You can also tap and hold an individual DM message to assign, copy, or translate it.

Note:

Due to API restrictions, it’s currently not possible to delete your Instagram or LinkedIn posts. It’s also not possible to delete external Twitter mentions, retweets, and replies.

Settings – Enabling dark mode, switching teams and switching organizations

To visit Settings, click the context menu (three lines) in the top left followed by the settings (cog) icon.

In Settings, you can click ‘Switch team’ to choose between the teams you’re included in. Switching teams will narrow down the app to exclude Engage items from any other team. If applicable, you can also click ‘Switch organization’ to choose from your other Falcon.io workspaces.

You can also toggle ‘Dark mode’ to switch between light mode and dark mode in the app or tap 'Log out’ at the bottom of the screen.

mceclip7.png

Sorting feeds

When you’re viewing your feeds, click the ‘Sort’ icon in the top right to sort your feed to show either newest or oldest items first.

mceclip8.png

Message templates and file attachments

Whether you’re leaving a new comment, replying to a comment, or replying to a DM, you can choose to add images and videos from your camera roll or take a new photo. To the left of the text field, select the camera icon to access the device’s camera or choose the image icon to access your camera roll.

You can also select the clipboard icon on the right-hand side of the text field to choose from your team’s existing Engage Templates.

FAQs

Does the Engage App support push notifications?
Currently, the app does not support push notifications. However, push notifications are a key focus and the team aims to include push notifications in the future.
How can I see which version of the Engage App I’m using?
From Settings, click ‘About’. Your current app version will be displayed in the center of the screen.
How can I log out?
From Settings, click ‘Log out’ at the bottom of the screen.
How can I edit my feeds?
Currently, the feeds displayed in the Engage app reflect your feeds as they are set up when logged into Falcon via desktop. It’s not possible to edit your feeds in the Engage App, though any changes you make on the desktop version will be reflected in the app.
Was this article helpful?
2 out of 2 found this helpful