System Requirements

Here are the system requirements needed to ensure an optimal experience with the Falcon platform.

Recommended browsers and versions

We recommend using the latest version of your browser and update as soon as a newer version is available. You can check the current version you are using by going to the Settings menu of the browser and navigate to the About section.

Supported browsers are: 

  • Chrome (evergreen)
  • Firefox (evergreen)
  • Safari (evergreen)
  • Microsoft Edge (evergreen)
  • Internet Explorer 11 (evergreen)

Tip:

The Google Chrome browser has proven to be the most stable environment for the Falcon platform. We highly recommend using Chrome for an optimal experience.

Proxies, firewalls, and whitelisting

An important factor in the performance of Falcon on your system is whether or not you are accessing the Internet through a proxy server or firewall.

Either setup could potentially hinder traffic and thus impact loading times, or cause Falcon to time out while loading.

In case of performance issues, please check with your IT Department whether proxies and firewalls are in place. You can also check yourself as described here. If so, please ask your IT Department to get the following URLs whitelisted:

Required
*app.falcon.io
*.falcon.io
*.filepicker.io
*.filestack.io
*connect.facebook.net
*.intercom.io
*js.intercomcnd.com
*api.instagram.com
*sentry.io
*api.photoeditorsdk.com
*.cloudfront.net
Optional
*.segment.com
*falcon.report-uri.com
*cdn.mxpnl.com
*ssl.google-analytics.com
*.imgix.net
*fast.wistia.net
*distillery.wistia.com
*maps.googleapis.com

Ad blockers and other browser extensions

We recommend to turn off your Ad Blocker when using Falcon. The Advertise module, in particular, will experience loading issues when an Ad Blocker is active.

Other Browser Extensions might also interfere with Falcon functionality. We advise to turn them off should you experience degraded performance or other issues.

We do recommend using a Password Manager extension to generate and store unique and strong passwords for your Falcon account. Our recommendations are LastPassDashlane, or 1Password.

Performance

To optimize your experience, we recommend the following:

Processing speed
Be aware that additional programs, tabs, and browsers use your RAM. When you run other programs, this influences the performance of all your programs, and therefore the Falcon platform. When you use one or more 'heavy' program(s) (e.g presentations, photo or video editing software) we recommend a minimum of 4GB RAM and upwards.
Internet Speed
Because Falcon is a SaaS platform operating in the cloud, the performance is highly dependent on your internet connection. For an optimal experience, we recommend a minimum internet speed of 1Mbps per user.
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