One of the key benefits of using social platforms for customer service is that it adds a level of accountability for your team.
Knowing your teams' response times is great insight, a valuable reminder of the importance of social customer care. Customer expectations are on the rise and they're looking for brands to not only have a social presence but also be responsive and listen.
That's why we're the new and upgraded team performance report (TPR) in Measure. Jessica and Theresa hosted the TPR live class on August 1st covering:
- How to use TPR as an admin or team lead in Falcon
- How to save time and money on your team resources
- How to ensure smarter, faster and more personal social support
You can join Falcon Live every Wednesday at 10 am ET / 4 pm CEST. The beauty of our live classes is that each session covers a different topic.
Want to join the next Falcon Live session? Save your seat here.