The spam detection tool within Engage allows you to quickly cut to harmful messages. Keeping a record of spam messages in-platform allows to you quickly block those who have crowded your pages with unwanted content.
Spam is usually assigned to the following posts:
- If from a user that has previously been deleted multiple times the last 3 months.
- If it contains words that have previously been deleted (based on a complex algorithm).
- If more than 75% of the characters in the post are in capitals.
Manage Spam in Engage
- Select the thread, choose the comment to mark as Spam.
- Select Mark as spam.
- The icon will turn yellow and the entire thread will appear when you filter for content Marked as Spam.
Tip:
You can easily block users or delete their messages to ensure your focus is where it should be.