FAQ: Team Management

Floris Bijker

April 27, 2019 10:21

Who can create Teams?: Only Administrators.
Can I be part of more than one team?: Yes, users can belong to multiple teams.
What about administrators, can they be part of multiple teams?: Administrators have a complete overview of the whole organization, also having access to each individual team settings. Admins can switch their view to that of a single team. Learn how here.
Can I have a channel in multiple teams?: Yes. You can move an existing channel to another team by using the Manage Channels option on the team menu.
Can I have one user role for one channel and another user role on another channel?: Yes, you can be either a Moderator, Content Creator or Editor on different channels.
What is a team leader?: Team leaders are a new role introduced to manage the individual teams.
Can I have more than one Team Leader in a team?: Yes.
What happens if no team leader is assigned to the team?: In this case, the administrator will be the only one managing the users, channels, listening queries and templates. Approval requests for new content will be send to the editors or - if no editors are on the team - to the administrators.
Who can modify team roles?: Administrators and Team Leaders can change team settings.
What if I delete a team?: Teams can be deleted, however their users will become unassigned and will need to be assigned to another team or they won't be able to log in anymore.