Filtering a Project’s Insights and Mentions

From any view in your Listen project, you can universally filter your Project’s results. Filtering in Listen allows you to segment your insights and Mentions based on demographics, keywords, sentiment, social media network, and more.

Any filters applied to your Project will be reflected on all data currently on display on any view in Listen. For example, the mentions in Mentions View, the feed activity in Monitoring View, and the sentiment and trending phrases in Insights View.

Note:

This article describes filtering through the insights and already-indexed mentions on existing Projects. For information on how to apply a search filter on a brand new Listen query, please see our guide here.

Applying a Filter in Listen

To get started applying a filter on your Project, follow the steps below:

  1. Open any existing Project in Listen
  2. From any view, click the magnifying glass at the top of the page.
  3. Click ‘Search’, ‘Sources’, ‘Demographics’, or ‘Content’ to view relevant filters.
  4. Select filter or type keyword (if applicable).
  5. Click ‘Apply’.

Please see more information on the options available under each heading below:

Search

Under the ‘Search’ dropdown, you can apply keywords which are mandatory or optional, keywords which should be excluded, or the name of any applicable authors. Once you enter the keyword or author name, press ‘Enter’ to add to the applicable field. You can add multiple keywords or author names and remove entries by clicking the ‘X’ icon in the top right of each keyword.

Sources

Under ‘Sources’, you can choose to view only insights and Mentions which are indexed from any of the nine possible sources in Listen. You can select multiple sources.

Demographics

Under ‘Demographics’, specify languages and originating countries for your Mentions using the applicable dropdowns. You can also choose to view insights and Mentions from female authors, male authors, or authors who either haven’t provided the information or this information could not be determined.

Note:

Not all Mentions will contain demographics information. By using the 'Demographics’ filter, you may severely reduce the available insights for your Project.

Content

Under ‘Content’, you can click to specify a sentiment or media type for your Mentions. You can also type to specify an originating domain (e.g. Falcon.io).

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Once you have applied your filters, you can visit the search bar at the top of the page and either click the ‘X’ icon on to remove a filter or click ‘Reset’ from the far right to remove all filters.

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