If Fans write direct messages to your Twitter or Facebook page, you can engage with them in Falcon. Private messages are also able to be forwarded to an email address if such requests are handled by a helpdesk system.
Viewing Direct Messages
- Click Add Feed on the right-hand side of Engage.
- Select the message type you would like to include in your feed.
- Give your feed a name and click Save.
Messages and comments which appear in more than one feed will automatically be updated in all other feeds once they are handled in one feed.
To enable Private Message option on your Facebook page, select Page Settings, then under Messages enable the private message checkbox.