Engage allows you to assign specific threads, direct messages or comments to other team members and co-workers in your company, allowing for a collaborative workflow and ensuring the right message gets to your audience.
To whom can I assign threads or comments?
- Users from the same team.
- A whole team, if the team has access to the channel.
- Administrators.
Assign to a team or colleague
- Select the thread or comment you’d like to assign.
- Choose the Assign icon next to the post in the message feed, at the top of the post or use the Assign icon next to the comment.
Note:
You’ll be able to quickly navigate to threads or comments assigned to you by using the Assigned to me tab at the top of a conversation or by creating a message feed with your assignments.
Tip:
Posts can also be assigned to Zendesk tickets or forwarded to an external email address, as in the case of external helpdesks.