Engage allows you to forward social media conversations to emails.
You're able to specify the recipient, be it a superior or a technical expert, regardless of whether or not they are a Falcon user.
The email sent contains:
- Sender's name
- Note (if added)
- Link to the thread in Engage
- The entire message thread
- Reply button, so the receiver can reply to the email (the reply will be sent to the email address of the Falcon user who forwarded the message)
Finally, when a thread has been forwarded to an email, the event will be recorded in Notes in Engage incl. the sender, recipient & note (if added).
You can find a record of assignments in the Notes bar at the top of Engage.