Creating searches in Listen allows you to view public mentions matching your specified queries. When you create a Quick Search, you can view a snapshot of the results, allowing you to test and refine your query.
By saving your search, you can revisit the collected data, look further back in time, and review data on an ongoing basis. For a full overview of the difference between Quick Searches and Saved Searches, please visit the guide here.
In this article, find out how to get started creating new searches and how to save the data in your Saved Searches.
The information in this article relates to the new version of Listen: Listen | Powered by Brandwatch. For help creating Projects and Topics in Classic Listen, please visit the guide here.
Creating a New Quick Search
Like a preview, creating a Quick Search allows you to see an example of the mentions your search will pull in. Once you’ve created a Quick Search, you can then choose to either save the search to your list of Saved Searches or further refine the search before saving.
To get started, visit the Quick Search tab in Listen. When you’re creating a new Quick Search, you can choose from three options:
- Simply type or enter your word or phrase.
- Use the Guided Search option.
- Create an Advanced Query using Boolean operators
All Listen queries are limited to a maximum of 100,000 characters.
Word or phrase
In the search bar, simply enter anything people might be talking about. For example, you could enter the name of a brand, person, event, handle, topic, or hashtag. You can include multiple words. Next, hit enter to view your Quick Search results.
Below the search bar, you can choose to use Listen’s Guided Search feature if you’re searching for any of the following:
- A Brand
- An Issue
- A Campaign
- A Person
- A Topic
Click on any option to enter your criteria into custom designed fields, separating your keywords and hashtags using commas. You can navigate between the Include and Exclude tabs to narrow down your search.
As you enter terms into the applicable fields, Listen will automatically create an advanced query based on the information entered. Click Search to view your results.
When you create a Guided Search for a brand, you can later choose to create additional Guided Searches within the context of that brand. This may be helpful if the brand is experiencing an issue or you would like to check a particular hashtag related to your brand. Click Search in the context of my brand to choose from existing brand searches you have created.
In the search bar, you can also choose to manually create an Advanced Search to discover mentions closer to what you had in mind. Find out more about creating Advanced Searches using Boolean Operators from our guide here.
Filtering a Quick Search
From the top left, select the Filter icon to filter your Quick Search results by keyword, platform, emotion, sentiment, gender, author, tags, language, and location.
For more information on filtering your Quick or Saved Searches, please visit our guide here.
Editing a Quick Search
If you’re not happy with the results in your Quick Search, you can choose to edit the search by clicking the search bar at the top of the page. Once you're happy with the changes, you can hit Enter to view the new results.
When you’re viewing a Quick Search, please bear in mind that it’s only possible to view data from within the last month and the timeframe can’t be customized. To view data and mentions from further back in time or select a custom timeframe, you will need to save your search by following the steps below. Find out more about the available historical data in your searches here.
Saving a Quick Search as a Saved Search
Only Falcon users with a user role of Team Leader or Admin can save searches. Users with any other user role can only create Quick Searches and view existing Saved Searches.
Happy with the results? Once you have refined your search and you would like to save it, click Save Search from the top right.
Next, give your search a name, select the applicable team, and provide a description if needed. When you’re finished, click Save.
Your search will now be saved and can be found under the Saved Searches tab at the top of the page. Please bear in mind that the total number of Saved Searches your Falcon organization can save is limited as per your Falcon contract. Please visit our Help Center guide for more information on how to view and increase your limit here.